Returns & Exchanges
At Excel Hardware, we want you to be completely satisfied with your home improvement purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery provided it is in its original, uninstalled condition.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all screws, brackets, and instruction manuals are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our quality control team verifies the hardware's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing